Gen AI Poised for Takeoff: Healthcare, Manufacturing, and Education Lead the Charge
Generative AI (gen AI) is being rapidly adopted by organizations, with healthcare, manufacturing, and education leading the charge. While data privacy remains a top concern, the potential benefits of gen AI in improving efficiency, personalization, and decision-making are driving its adoption.
Summary
- Early adopters are fast-tracking gen AI into production: Organizations are seeing the potential of gen AI to improve efficiency, personalize customer experiences, and make better decisions. One in four organizations say gen AI is critical for increasing productivity, while 30% say it's their top priority for improving customer experience.
- Building business cases is easier with gen AI: The pilots themselves provide evidence of gen AI's value, making it easier to justify adoption. Marketing and IT departments are expected to be the first adopters, as gen AI can help them improve productivity and efficiency.
- Data privacy is the top concern: Nearly half of organizations are concerned about data privacy when adopting gen AI. Legal and regulatory compliance, unintended consequences, and ethics/bias are also significant concerns.
- Healthcare, manufacturing, and education are leading gen AI adoption: These industries see the greatest potential for gen AI to improve personalized medical care, solve manufacturing problems, and provide personalized education.
- Consumer services lead in gen AI production: Nearly half of consumer services firms have gen AI in production today. Technology, business services, and healthcare follow closely behind.
- OpenAI dominates LLM support: Four of the top five supported LLMs are from OpenAI. However, the LLM market is expected to become more fragmented, with vendors focusing on specific use cases.